Let’s get your store sorted.

Direct developer support

SalGenie is built and supported by an independent solo developer. For setup, billing, product, or launch questions, email salgenieteam@gmail.com at any time.

Setup help

Share your store URL, the affected product URL, and a description of what you expected to happen so support can understand the issue.

Product guidance

Ask how SalGenie AI Try-On fits your Shopify storefront, how the shopper journey works, or which plan matches your expected usage.

Include your storefront URL and a short description of your products when that context would help.

Billing questions

Include the plan name, billing period, and the charge you are asking about. Use the pricing estimator for a quick comparison; Shopify’s approved charges determine the invoice.

Privacy requests

Merchants: email salgenieteam@gmail.com for privacy support. Include your store domain and whether you need help with a data request, processing terms, or provider information.

Shoppers: contact the store where you used try-on first. Do not send an original photo or a signed result URL in your request.

Quick answers

Learn how credit pricing works, what the website preview changes, and how shopper photos and results are handled.